CUSTOMER CARE

DATA REQUESTED AND DATA COLLECTION PURPOSES

In case you fill any of our forms or register as a user, it will be necessary to provide certain personal data, which will be included in the files owned by DOSNOVENTA For the purpose which they are requested.

  • Forms: We will use the data you provide us through a form on our web only for the purpose for which they are required.
  • High newsletter: The information you provide us (name, e-mail, gender about which you are interested in receiving information) will be used exclusively to send you the newsletter sign-up.
  • User Registration: The data requested will be used to create your user account and manage your relationship with Dosnoventa.

DOSNOVENTA is committed to comply with the duty of secrecy established by the data protection regulations, concerning the data collected.

We also inform you that for safety reasons, each user is unique to our website. We only collect data related to the browser used to generate a single identifier, in order to detect computer programs that simulate human behaviour. This information will be stored for one year.

EXERCISE OF ACCESS RIGHTS, RECTIFICATION, CANCELLATION AND OPPOSITION

At any time, the owner of the data has the possibility to exercise the rights of access, rectification, cancellation or opposition regarding how much of his data are stored in the files of DOSNOVENTA.

These rights can be exercised by e-mail or sending a message to sales@dosnoventabikes.com including in the subject the “LOPD Reference”.

The holder of the data must attach the photocopy or the ID to his/her request.

VERACITY AND DATA UPDATE

The user must fill in the forms with true, accurate, complete and current data. The user will not enter data corresponding to another person; Dosnoventa will assume that the data has been provided by the owner of the data. The user will be solely liable for any damages, direct or indirect, that could cause to any person due to the filling of the form with false, inaccurate, incomplete or not updated information or referring to another person.

The user must communicate any changes in the data provided in order to keep their data properly updated.

INFORMATION SECURITY

Dosnoventa has taken all measures legally required for the protection of personal data; Likewise, it has adopted all the technical devices at its disposal to prevent the loss, misuse, alteration, access or theft of personal data provided by users of the website. However, the user should take into account that Internet security measures are not absolutely inviolable.

UNDER-AGE USERS

Only those over the age of 18 can purchase products on the online store.

WEB ANALYTICS

This website applies several analytics to find out how it is searched, accessed and used by the audience. These analytics may involve the collection of personal data such as the IP address, the location of the connection, information on navigation software or hardware, etc. This information is not associated with users and is used for the sole purpose of obtaining statistical information about the company website usage.

USING THIRD-PARTY FEATURES AND ADD-ONS

This website can incorporate functions and add-ons provided by third parties for numerous purposes, such as:

Third-party web analytics

  • Third-party maps
  • Third-Party videos
  • Social media sharing
  • Buttons “favorite” “like” “+1” and similar

A function or add-on of a third party establishes a direct connection between the user’s browser and the Internet domains controlled by the third party, allowing the download and execution of the function.

USING GOOGLE ANALYTICS SERVICE OFFERED BY GOOGLE, INC.

This web integrates analytics features of Google Inc.(1600 AMPHITHEATRE PARKWAY, MOUNTAIN VIEW, CALIFORNIA, USA) to find out how it is searched, accessed, and used by users. For this, when using this web,the user’s browser establishes a direct connection with the servers of the Internet domain google.com and other domains of Google. This allows Google to record the user’s activity as well as the information regarding its IP address. Google Analytics makes use of persistent cookies to make anonymous statistics about the usage of this website, in accordance with the following privacy policy: https://www.google.com/analytics/learn/privacy.html?hl=en

By using this web, the user agrees with the processing of their data by Google for the mentioned purposes.

USING FUNCTIONS PROVIDED BY GOOGLE, INC

This website integrates features of Google Inc. (1600 AMPHITHEATRE PARKWAY, MOUNTAIN VIEW, CALIFORNIA, USA) such as YouTube videos, maps and +1 buttons. For this, when using the web,the user’s browser establishes a direct connection with the servers of the Internet domain google.com and other domains of Google. This allows Google to know that the user has visited the web from his/herIP address. Google makes use of persistent cookies, local storage and local flash storage on the user’s device for different purposes including collecting user activity on the Internet to provide you with advertising tailored to your interests, in accordance with your privacy policies: //www.google.com/intl/en/policies/privacy/

By using this web,the user agrees with the processing of their data by Google for the mentioned purposes.