SHOPPING GUIDE

1. Website usage

These Terms and Conditions are the only terms and conditions applicable for the use of this website and supersede all others, except with the prior express written consent of the Seller. These Terms and Conditions are important for you and for us as they have been drawn up to create a legally binding agreement between us, protecting your rights as a customer and our rights as a company. Upon placing your order, you hereby declare that you have read and agree to these Terms and Conditions without any restrictions whatsoever.

You accept that:

  1. 1. You may only use the website for consultations or to place legally valid orders.
  2. 2. You may not place any speculative, false, or fraudulent orders. If we have reasonable grounds to consider that an order of this nature has been placed, we are hereby authorized to cancel it and inform the relevant authorities.
  3. 3. You are also obliged to provide your true and correct e-mail address, postal address, and/or other contact information, and consent to our use of this information to contact you if necessary (see our Privacy Statement).
  4. 4. If you do not provide us with all the information that we need, we will not be able to process your order.

Upon placing your order through this website, you warrant that you are over 18 years old of age and that you have the legal capacity to enter into binding contracts.

2. Service availability

The items offered through this website will only be available for the destinations specified in the “Shipping” section.

3. How to execute the contract

This information and the details contained in this website do not constitute an offer to sell but instead an invitation to do business. There will be no contract between you and us in connection to any product until your order has been expressed accepted by us. If your offer has not been accepted and a charge has already been made to your account, the full amount will be refunded.

To place an order, you must follow the online purchase process and click on “Authorize payment”. After this, you will receive an e-mail acknowledging the receipt of your order (the “Order Confirmation”). Bear in mind that this does not necessarily mean that your order has been accepted, as it merely constitutes an offer that you are making us to purchase one or more products. All orders are subject to acceptance by us. Such acceptance will be confirmed by sending you an e-mail in which we confirm that the product is being sent (the “Shipping Confirmation”). The contract between us for the purchase of a product (Contract) will only be executed and accepted once we send you the Shipping Confirmation.

Only products listed in the Shipping Confirmation will be the subject of the Contract. We are under no obligation to supply any other product that may have been ordered until we confirm its shipment in a separate Shipping Confirmation.

4. Product availability

All product orders are subject to availability, and in this regard, if difficulties arise in terms of their supply, or if no items are in stock, we hereby reserve the right to provide you with information regarding substitute products that are of similar or superior quality and price that you may order. Should you not wish to order any of these substitute products, we will refund any amount that you may have paid.

5. Refusal to process an order

We hereby reserve the right to withdraw any product from this website at any time and/or delete or modify any material or content on it. Although we will always do our best to process all orders, there may be exceptional circumstances that oblige us to reject the processing of an order after having sent the Order Confirmation, and we hereby reserve the right to do so at any time and at our sole discretion.

We will not be liable to you or any third party for the withdrawal of any product from this website, regardless of whether this product has been sold or not, the deletion or modification of any material or content on the website, or our refusal to process an order after having already sent the Order Confirmation.

6. Right to withdraw from a purchase

If you are purchasing as a consumer, you may withdraw from the Contract at any time within 14 calendar days from the receipt of the item. In this case, you will be refunded the amount paid for the products in accordance with our Return Policy. Keep in mind that the costs incurred in returning the product as a result of withdrawal will not be borne by us, but instead will be at the consumer’s own expense.

Your right to withdraw from the Contract will only be applicable to products that are returned in the same condition as you received them. All instructions, documents, promotional products, and packaging for the products must also be included. No refund will be made if the product has been used or if has been damaged.

Please take reasonable care of the products while in your possession and keep the original boxes and packaging in case of returns. No refund will be made if the product is not returned in its original box with the same contents as what was sent.

This provision does not affect the statutory rights of consumers.

7. Delivery

Unless extraordinary circumstances happen, we will attempt to fulfill your order with the product(s) listed in the Shipping Confirmation prior to the delivery date set out on the Shipping Confirmation or, if no delivery date is specified, within 15 days from the Shipping Confirmation date.

Delays may occur due to the following reasons:

1. Unforeseen circumstances; or

2. Delivery area;

If, for any reason, we are unable to meet the delivery date, we will notify you of this and we will give you the option of going ahead with the purchase and setting a new delivery date, or canceling the order with a full refund of the amount paid. In any case, bear in mind that we do not deliver on Saturdays or Sundays.

For the purpose of these Terms and Conditions, “delivery” will be understood to have occurred or the product(s) will have been “delivered” upon signing the receipt for it at the agreed delivery address.

8. Inability to deliver

If, after two attempts, it has not been possible for us to make the delivery, we will leave you a note explaining where the package is and what to do to pick it up from the relevant courier company. If you will not be at the place of delivery at the agreed time, we ask you to contact the courier company to agree on the delivery for another day.

Should it not be possible to make the delivery due to an incorrect or incomplete delivery address, the inability of the courier service to contact you, or the deliberate refusal to accept the package, your purchase will be refunded after deducting all costs incurred in shipping the goods, as well as in returning them.

9. Transfer of risk and ownership

Product risks will be your responsibility upon delivery.

You will acquire ownership of the products once we receive full payment of all amounts due in connection to them, including shipping costs, or upon delivery (according to the definition in Clause 7), if this were to take place afterwards.

10. Price and payment

The price of the products will be that shown by our website at all times, except in the case of obvious error. Despite our efforts to ensure that all prices appearing on the website are correct, errors may occur. Should we discover an error in the price of the products that you have ordered, we will notify you as soon as possible and we will give you the option of reconfirming your order with the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and you will be given a full refund of any amounts that have been paid.

We are under no obligation to supply the product(s) at the incorrect (lower) price (even if we have already sent the Shipping Confirmation) if the pricing error is obvious and unmistakable, and could have been reasonably recognized by you as an incorrect price.

The prices on the website exclude shipping costs, which will be added to the total amount due as shown on our “Shipping” page.

Prices are liable to change at any time, but the possible changes will not affect orders which have already been sent a Shipping Confirmation, except for the case set forth above.

Once the products have been selected, all the items that you wish to purchase will be added to your shopping cart. The next step will be processing the order and making payment.

Payment may be made using Visa, Mastercard, or PayPal. To minimize the risk of unauthorized access, your credit card information will be encrypted.

If you choose to use PayPal, the charge will be made when we confirm the order.

By clicking on “Authorize Payment”, you are confirming that the credit card is yours.

Credit cards are subject to validation checks and authorizations by their issuing bank. Should the bank not authorize payment, we will not be liable for any delay or non-delivery, and we will not be able to execute any contract with you.

11. Return policy

Returns while exercising the right to withdraw from a purchase.

General policy: should you wish to withdraw from the Contract within the period specified in Clause 6 above, you may return the goods by regular mail, courier service, or at any of our physical stores. You must deliver the goods in the same package as you received it. You will be responsible for the costs incurred in returning the products. Please bear in mind that if you decide to return the items freight collect, we are authorized to refuse the return or deduct the costs incurred in its shipping from the total refund amount.

Should you have any questions, you may contact us using the contact form.

Please keep in mind that in order for us to accept a return, it is essential to send the item with its original box or packaging, aside from all instructions, documentation, and accessories that came with it.

After inspecting the item, we will let you know whether you are entitled to a refund of the amounts paid. The refund will be made as soon as possible, and in any case, no later than 15 days from the date on which the product was received on our premises. The refund will always be made using the same payment method used to pay for the purchase.

Under no circumstances will the shipping costs paid by the customer be refundable, as the service has already been provided.

No refund will be made for products that are not in the same condition as they were received, or that have been used other than merely opening the product.

Returns of defective products.

In cases where you consider that, upon its delivery, the product does not match what was stipulated in the Contract, you must contact us immediately through our contact form, by providing the product details as well as a description of the damage found.

Should you request a product pickup, we will carefully inspect the returned item and we will notify you via e-mail, within a reasonable period, whether you are entitled to a refund or a replacement (where appropriate). The refund or replacement of the item will be made as soon as possible, and in any case, no later than 30 days from the date on which we send you an e-mail confirming that the refund or replacement of the defective item has been accepted.

The amounts paid for products that have been returned due to any damage or defect—when there is any—will be refunded in full, including the shipping costs incurred in delivering the item, as well as the costs incurred in returning the defective product. The refund will be made using the same payment method used to pay for the purchase.

This does not affect your statutory rights.

12. Liability and exemption from liability

Our liability in connection to any product acquired from our website will be strictly limited to the product’s purchase price.

Nothing in these Purchase Terms and Conditions excludes or limits our liability in any way:

  1. 1. In case of death or personal injury caused by our negligence;
  2. 2. loss of business;
  3. 3. loss of profits or loss of contracts
  4. 4. loss of anticipated savings;
  5. 5. loss of data; and
  6. 6. loss of management time or office hours.

Due to the open nature of this website and to the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained by means of this website unless expressly stated otherwise.

All product descriptions, information, and materials that appear on this website are provided “as is” and without warranties, whether express or implied, or any other arising in any way.

To the extent permitted by law, we hereby exclude all warranties other than those that cannot be lawfully excluded for consumers.

The provisions of this clause do not affect your statutory rights as a consumer, nor does it affect your right to withdraw from the Contract.

13. Intellectual property

You hereby acknowledge and accept that all copyrights, trademarks, and any other intellectual property rights for the materials or content provided on the website belong to us or to those who have granted us a license for their use at all times. You may use these materials only in the manner expressly authorized by us or by those who have granted us a license for their use. This will not prevent you from using this website to the extent necessary to copy information regarding your order or contact information.

14. Written communications

Legislation in force requires that some of the information or communications that we send you be in writing. By using this website, you hereby agree to most of the communications with us being done electronically. We will contact you by e-mail or we will provide you with information by posting notifications on this website. For contractual purposes, you hereby consent to using this electronic form of communication and acknowledge that all contracts, notifications, information, and other communications that we send you electronically comply with the legal requirements of being done in writing. This does not affect your statutory rights.

15. Notifications

We can send you communications by e-mail or to the postal address provided by you when placing an order.

Notifications will be understood to have been received and properly made 24 hours after having sent an e-mail, or three days after any letter’s postmark. To prove that notification was sent, it will be enough to prove, for a letter, that it had the right address, it was properly stamped, and it was duly delivered to the post office or to a mailbox, and for an e-mail, that it was sent to the e-mail address provided by the recipient.

16. Assignment of rights and obligations

The Contract between you and us is binding for both you and us, as well as for our respective successors, transferees, and beneficiaries.

You may not transfer, assign, charge, or otherwise dispose of a Contract or any of the rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, or otherwise dispose of a Contract or any of the rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of any doubt, these transfers, assignments, charges, or other transfers will not affect your statutory rights as a consumer, nor will they cancel, reduce, or limit in any way the express and implied warranties that we may have granted.

17. Events beyond our control

We will not be liable for any failure or delay in the performance of any of the obligations assumed under a Contract, whose cause is due to events that are beyond our reasonable control (“Force Majeure”).

Force Majeure includes any act, event, lack of performance, omission, or accident that is beyond our reasonable control and particularly includes (without limitation) the following:

  1. 1. Strikes, lockouts or other industrial action.
  2. 2. Civil commotion, riot, invasion, terrorist attack or terrorism threat, war (whether declared or not), or war threat or preparations.
  3. 3. Fire, explosion, storm, flood, earthquake, collapse, epidemic, or any other natural disaster.
  4. 4. Inability to use trains, ships, airplanes, motor transport or other means of transport, whether public or private.
  5. 5. Inability to use public or private telecommunication systems.
  6. 6. Acts, decrees, legislation, regulations, or restrictions of other governments.
  7. 7. Strike, failures or accidents of maritime or river transport, postal, or any other means of transport.

Our obligation to perform by virtue of any Contract will be understood as suspended during the period in which Force Majeure continues, and we will get a deadline extension during which to perform our obligation while such period lasts. We will use all reasonable means to put an end to the Force Majeure situation or to find a solution through which we will be able to perform our obligations by virtue of the Contract in spite of Force Majeure.

18. Waiver

If, during the validity of a Contract, we were to cease strict performance of any of the obligations assumed by virtue of it or of any of these Terms and Conditions, or if we were to cease exercising any of the rights or resources to which we were entitled to exercise or lodge by virtue of such Contract or these Terms and Conditions, this fact will not be construed as a waiver of these rights or resources, nor will it exempt you from performing such obligations.

The waivers that we make to demand performance will not be construed as a waiver by us to demand subsequent performance.

No waiver by us to any of these Terms and Conditions will take effect, unless expressly stipulated as such and duly notifying you in writing in accordance with the provisions in the preceding section on “Notifications”.

19. Severability

If any of these Terms and Conditions or any of the provisions of a Contract were to be declared invalid, illegal, or unenforceable to some extent by the competent authority, the remaining terms and conditions and provisions will nevertheless continue to be valid and enforceable to the extent permitted by law.

20. Integrity of the contract

These Terms and Conditions and any document expressly referred to in them constitute the entire agreement between you and us in connection to the subject of the Contract and supersede all prior understandings, agreements, or promises agreed on between you and us, whether verbal or written.

Both parties hereby acknowledge having accepted to enter into this Contract without having relied on any representation or promise made by the other party or which may be inferred from any representation or writing in any negotiations between the two prior to this Contract, except what is expressly stated in these Terms and Conditions.

Neither of the parties will have any recourse against any false representation made by the other party, whether verbal or written, prior to the Contract date (unless such false representation was made fraudulently) and the only recourse available to the other party will be the breach of contract in accordance with the provisions of these Terms and Conditions.

21. Our right to modify these terms and conditions

We have the right to revise and modify these Terms and Conditions at any time.

You will be subject to the policies and the Terms and Conditions in force at the time when you place an order, unless we are obliged to change these policies, Terms and Conditions, or Privacy Statement by law or as a result of decisions by government agencies, in which case the possible changes will also affect the orders that you may have placed previously.

22. Applicable legislation and jurisdiction

The contracts for product purchases through our website will be governed by Japanese law.

Any dispute that arises from or is related to these contracts will be subject to the non-exclusive jurisdiction of the Japanese courts.

If you are purchasing as a consumer, nothing in this clause will affect your statutory rights.

22. International Shipping and Handling Rates.
INTERNATIONAL CUSTOMERS, PLEASE NOTE THAT ALL PRODUCTS ARE SHIPPED FROM JAPAN.

PLEASE READ BELOW.

Customs (International):
The declared value for all orders required to clear customs will be for the total of your store purchase. In other words, we will NOT declare a lower purchase price on the shipping form. Each order will be declared as a “Retail Sale” and we will not deviate from this practice. Altering customs documents to declare retail sales as something other than a sale (i.e., to declare as a “gift” or “warranty item”) is a crime that carries severe penalties (including both jail sentences and significant fines). To clarify:

• All International packages will be declared the full value of the package. We will NOT declare a lower value.

• All International packages will be declared as “RETAIL SALE”. We will NOT declare packages as “GIFT”.

You are responsible for paying all taxes and brokerage fees, which will be collected at delivery. YOU, as the customer, are responsible for researching these fees.

Dosnoventa will NOT be held responsible for any taxes or brokerage fees you may have to pay to get your package from YOUR customs service.
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